Privacy Policy

Our website address is https://mymsk.net.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

MSK Contact

MSK has contact information to facilitate communication between its patients and providers, which leads to better patient outcomes. The best contact center in healthcare has become necessary for healthcare facilities to maintain relationships with their patients.

For Questions about MyMSK

We’re here to help!  If you need some help with MyMSK, you can use this link to email the MyMSK Help Desk or email us at mymsk@mskcc.org.  You can also call the MyMSK Help Desk toll-free at 646-227-2593 in New York City, or call toll-free outside New York City at 800-248-0593, Monday through Friday, between 9:00 AM and 5:00 PM (Eastern Time).

For Questions about Your Healthcare

Do not use MyMSK to send messages about anything that needs attention right away. If you’re having symptoms or you need help right away, call your doctor’s office. You can find a list of doctors’ office phone numbers here.

For routine communication about your health, you can send a message to your doctor’s office by using the Compose Message option on the “Messages” section of MyMSK

For general guidelines on whether to contact providers on your healthcare team through MyMSK or call them directly, please read the guide Communicating with Your Healthcare Team Using MyMSK.

For Questions about Billing

If you need help with patient billing services or have financial questions, please see our information about who to contact.   

If you have a question about billing, you can also call 646-227-3378 in New York City, or call toll-free outside New York City at 866-248-1274, Monday through Friday between 8:00 a.m. and 5:00 p.m. (Eastern time). We are closed between 12:30 p.m. and 1:30 p.m.. You may be put on hold because of high call volume