MyMSK Login

Sometimes the best way to talk with your care team is to call them instead of using MyMSK. Here are some general guidelines to follow. They can help you decide if you should contact your care team through the MyMSK login portal or call your healthcare provider’s office.

Send a message through the MyMSK login portal:

  • To request routine medication refills.
  • To make scheduling requests or changes (rescheduling, canceling, or running late).
  • To ask questions about nutrition.
  • Ask general questions about your treatment plan.
  • Ask questions about your test results.
  • To send disability insurance forms.To send photographs.
  • To request general information (paperwork requests, referrals).

Call your healthcare provider’s office:

  • For urgent matters.
  • For symptoms you have, such as:
    • Fever.
    • Pain.
    • Nausea (feeling like you are going to throw up).
    • Vomiting (throwing up)
  • For issues that need a same-day response.
  • Tell your healthcare provider about complicated issues.

‌ If you need medical care right away, call 911 or go to your local emergency room. Do not send a MyMSK portal message. We do our best to respond within 2 business days to all MyMSK login portal messages. 

Things to consider

  • Your healthcare provider may need to share your messages with other staff for help in answering your question. This can delay their response. They may talk with:
    • Your doctor(s)
    • A nurse
    • A clinical dietitian nutritionist
    • A pharmacist
    • Office staff
  • Electronic communication (such as MyMSK messages and emails) with your care team may become an official part of your medical record.
  • Electronic communication will only be reviewed on business days.
  • If you don’t get a response to your message within 2 business days, call your healthcare provider’s office.
  • Your care team may respond to your message by calling you instead of using MyMSK if they think that’s better.

MyMSK Login

The MyMSK Login portal is always available for MSK patients and caregivers. Once you are logged in, you can view and update your personal information, add emergency contacts, set up email or SMS notifications, check your Medicare information, or cancel your record.

To manage your profile and settings, you will need to have a  MyMSK account. If you are a patient or a caregiver, you can enroll for my MSK using your enrollment ID. You can find your enrollment ID in an email from your doctor’s office or on your appointment printout.

MyMSK Login

To log in to the myMSK Patient Portal, follow the steps below:

  1. Copy https://mymsksso.mskcc.org/ssoportal/Account/Login into your browser and launch it.
  2. Enter your username or email address associated with your MyMSK patient portal account into the designated field.
  3. Enter your password in the provided field. Passwords are usually case-sensitive, so ensure that you enter it correctly.
  4. Once you have entered your login credentials, click on the “Log In” button to log in to your account.
  5. If your username/email and password are correct, you should be successfully logged into your account.

Forgot Your Username/Password?

Did you forget your password? To reset your password, go to the MyMSK Patient Portal login page, and click Forgot password.

On the Forgot password page, type your verified account email address in Email or Username, and click Submit. You will receive an email with a link to reset the password.

Did you forget your username? To recover your username, go to the MyMSK Patient Portal login page and click Forgot username?

On Forgot username, type your verified account email address, and click Submit. You will receive an email with your username information.

MyMSK Bill Pay Login

MSK is committed to treating all patients who need care, regardless of their health insurance or financial status.

MSK offers services to help you arrange for payment of your bill; from insurance billing to payment plans, and even financial assistance which may qualify you for reduced payment or free care.

How Can I Pay My MSK Bills? Go to the myMSK bill payment login portal for ways to pay your medical bills.

Contact information

If you have questions or concerns, contact your healthcare provider. A member of your care team will answer Monday through Friday from 9 a.m. to 5 p.m. 

Outside those hours, you can leave a message or talk with another MSK provider. There is always a doctor or nurse on call. If you’re not sure how to reach your healthcare provider, call 212-639-2000

.